Our aim is to ship for UK deliveries the same working day for order received before 1 pm. UK shipping is normally 1st Class signed for. Arrival is generally next working day. We use signed for as security and it means that someone must sign for delivery. If there is no one available a card is left by the post office.
For overseas orders the shipping method depends on the country and for standard packages is post office is international signed for or airsure. For larger consignments couriers may be used.
Please make sure that you provide us with a correct email and shipping address. Post office boxes are not acceptable. BEP Technology Ltd is not responsible for lost or misdirected orders due to incorrect addresses provided at the time of purchase.
Email Address/User ID
You must provide a valid, traceable email address. In the event that the email address is not valid, we reserve the right not to process your order. Please make sure that you do not ban incoming emails or you will not receive confirmation emails.
BioEnergy Products makes every effort to ensure that your order will arrive in good condition.
If your order arrives damaged, please save the box/packaging and contact us immediately.
All return/damage inquiries must be made (via email or phone) within 2 business days of receiving your order.